Returns & Exchanges

At Pregomesh, we want you to be completely satisfied with your unique purchase; if you are not, you may return or exchange eligible items within 14 days of receipt. Please ensure all jewelry and accessories are in their original, unworn condition with all security tags and packaging intact.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email with your order number and the reason for your return to receive an authorization form.

• 2.
  Prepare the Package

  Securely pack the items in their original Pregomesh gift box and protective shipping carton to prevent damage during transit.

• 3.
  Ship the Item

  Send the package using a trackable shipping service to the return address provided by our team; please note that return shipping costs are the customer's responsibility.

• 4.
  Quality Check and Refund

  Once our artisans inspect the item for quality and condition, your refund or exchange will be processed within 7-10 business days.